Posted: June 30th, 2022

What is customer relationship management system

QUESTION 1

i) How has the Internet and technology junction contributed to the accelerated deployment of Information systems in organizations.

ii) What are the prospects and challenges to ‘disintermediation’ in e-Business/ e-Commerce.

iii) How can Information Systems transform/influence a business activity?

iv) Talk about the main challenges in the harnessing of Information Systems in organizations.

v) By using an suitable example of your choice (say in US Steel or Delta Airlines) explain how are business processes and Information systems linked.

QUESTION 2

i) Relate Information systems found in an organisation with respect to its structure.

ii) Measure an organisation’s decision to resort to Applications Service Providers (ASP).

iii) Talk about on how can the choice of an appropriate ‘e-Business/e-Commerce model’ be a risky venture.

iv) What are the management confronts in managing a coherent IT infrastructure?

v) Evaluate new Database trends and explain how same benefit organisations.

QUESTION 3

i) For a split second tell the major ICT infrastructure components.

ii) Converse the tools accessible to protect from Information Security breaches.

iii) Express the foremost steps in the development of an Information System.

iv) What is Customer Relationship management System (CRM)? How does such system add value to an organisation and to its consumers?

v) How does a Database Management System assist a business to improve centralisation, eliminate redundancy, and maintain reliability of data?

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