Posted: May 15th, 2022

OS302A: Resort and Spa Management Assessment Assessment 2 Project, Part A: Group Report 1,000 words

HOS302A Assessment 2 Project, Part A Page 1 of 5
ASSESSMENT BRIEF
Subject Code and Title HOS302A: Resort and Spa Management
Assessment Assessment 2 Project, Part A: Group Report
Individual/Group Group (maximum 4 members)
Length 1,000 words (+/- 10%) per team member
Learning Outcomes Subject Learning Outcomes that are addressed in this
assessment:
SLO a) Examine the history and development of the resorts
and spa sector and its impact on the general economy of the
host location.
SLO b) Appraise the internal and external influencers in the
resort planning process.
SLO c) Evaluate the paradigms of contemporary resort and spa
facility conceptualisation.
SLO d) Analyse customer expectations in relation to the
nature of the resort and spa experience.
SLO e) Critically analyse emerging trends in tourism and their
influence on the resort and spa sector.
Submission By 11:55pm AEST/AEDT Sunday of Module 5 (end of
week 10)
Weighting 40%
Total Marks 100
Context
• This group assessment has been prescribed to appraise your ability to academically research
and discuss the resort and spa industry and its impact on the environment.
• This assessment has also been set to provide the opportunity for you to work as a group in
researching your choice of resort and spa. You are expected not just to look at how this venue is
managed, but also its relationship to its environment and the persective its customers have of
their interactions with the venue. You will also be asked to consider whether or not this venue is
considering recent trends in the resort and spa sector and how they might utilise knowledge of
these trends to improve their customer offering.
• Successful completion of this assessment will help to prepare you to assess the management of
resorts and spas and how well they match the environment in which they operate. It will also
help you to maintain currency in the increasingly changing resort and spa industry.
HOS302A Assessment 2 Project, Part A Page 2 of 5
Instructions
This assessment is in two parts, with this being the first part (see Assessment 2 Part B for the second
part). To successfully complete this assessment you will need to:
 Form groups of three (3) or four (4). If you have any trouble finding class members to form a
group with, please contact your lecturer and they will help you join a group.
 As a group, you will then need to choose any resort and spa venue (it has to be both – you
should confirm your choice of venue with your Learning Facilitator) anywhere in the world.
Bear in mind that you will need to research this venue, so the more information you can find
the easier it will be to write your report.
 Once you have chosen a venue you are to then develop a Report that discusses the
following:
o The history and development of this specific venue (utilising your knowledge,
critically analyse how well this venue was introduced to the market);
o Whether or not this venue has kept in alignment with the general paradigms of the
resort and spa sector;
o How well this venue has serviced its customers (make sure you consider this from
the customers’ perspective); and,
o How well this resort and spa has incorporated emerging trends into its business
model.
 The group will need to conduct research via the academic databases, government and
industry websites and publications, and the professional media in order to research the
resort and spa, best practice, academic research concerning your topic and any other
research that may be relevant.
 You are expected to work objectively and consider both positive and negative factors.
You will then need to present your findings in report format (please see the academic writing guide
for the Report Writing Style Guide that must be followed).
It is recommended that you use the following structure:
 Cover page
 Synopsis or Executive Summary highlighting the main findiings of the report (not included in
the word count)
 Table of contents (not included in the word count)
 Introduction that covers the background, aim and scope of the report
 A short introduction to the resort and spa venue, including a summary of its history and a
critique of its introduction into the market
 A discussion of the venue’s alignment with general paradigms
 The customer service experience at the resort and spa
 The embracing of emerging trends at the venue
 A short concluding paragraph summarising the main findings
 Reference list (containing a minimum of 10 sources as outlines in the submission
instructions)
Your submission will be assessed via the Turnitin submission point and feedback and a grade will be
provided with a maximum of two weeks of the submission deadline.
Submission Instructions
HOS302A Assessment 2 Project, Part A Page 3 of 5
This report is to be written according to academic writing guidelines. When writing the Report, label
each section appropriately and address the suggested discussion points using any headings as
appropriate.
This assessment must be submitted in compliance with the following:
 You should make significant references to the subject material and substantial wider
reading. A minimum eight (8) academic (text books and peer-reviewed journal articles) and
two (2) other sources (newspaper article, trade publications, websites, etc.) must be used.
These should be referenced in the APA style, both in-text and in a reference list. References
to ‘Wikipedia’ or similar unsubstantiated sources will not be accepted.
 The assignment is to include in-text citations and a reference list following the latest APA
referencing style. The APA referencing guide can be located in the Academic Writing Guide
at: http://library.laureate.net.au/ld.php?content_id=1882254
 Any detection of plagiarism will lead to an immediate fail grade in the task, and possible
exclusion from the subject.
 Extensions cannot be granted by the lecturer after the submission date. In the event of
serious illness or unusual circumstances, a student may apply for Special Consideration in
accordance with the rules and regulations governing this application, but it is important that
such requests be made as soon as the circumstance is known.
 Submit this Business Report (with references) via the Assessment link in the main navigation
menu in HOS302A Resort and Spa Management page on the Student Portal. The Learning
Facilitator will provide feedback via Grade Centre in the Student Portal. Feedback can be
viewed in My Grades.
Students should use the brief to guide what to include in the assessment and the following rubric to
inform the standard required.
HOS302A Assessment 2 Project, Part A Page 4 of 5
Learning Rubric: HOS302A Resort and Spa Management, Assessment 2 Project Part A: Group Report
Assessment
Attributes
Fail (Unacceptable)
0-49%
Pass
(Functional)
50-64%
Credit
(Proficient)
65-74%
Distinction
(Advanced)
75 -84%
High Distinction
(Exceptional)
85-100%
(Grading Scheme) Fail grade will be
awarded if a student is
unable to demonstrate
satisfactory academic
performance in the
subject or has failed to
complete required
assessment points in
accordance with the
subject’s required
assessment points.
Pass is awarded for work
showing a satisfactory
achievement of all learning
outcomes and an adequate
understanding of theory and
application of skills. A
consistent academic
referencing system is used
and sources are
appropriately
acknowledged.
Credit is awarded for work
showing a more than
satisfactory achievement of
all learning outcomes and a
more than adequate
understanding of theory and
application of skills. A
consistent academic
referencing system is used
and sources are appropriately
acknowledged.
Distinction is awarded for
work of superior quality in
achieving all learning
outcomes and a superior
integration and
understanding of theory
and application of skills.
Evidence of in-depth
research, reading, analysis
and evaluation is
demonstrated. A consistent
academic referencing
system is used and sources
are appropriately
acknowledged.
High Distinction is awarded
for work of outstanding
quality in achieving all
learning outcomes together
with outstanding
integration and
understanding of theory
and application of skills.
Evidence of in‐depth
research, reading, analysis,
original and creative
thought is demonstrated. A
consistent academic
referencing system is used
and sources are
appropriately
acknowledged.
Content and
Purpose
20%
Does not meet minimum
standard.
Lacks a clear focus with
large sections of
unnecessary or irrelevant
information included.
Content is disjointed and
does not align to
distribution in the
Tourism and Hospitality
industries
Meets minimum standard.
Ill-defined focus with some
unnecessary or irrelevant
information included.
Majority of content is
disjointed and does not all
align to the Tourism and
Hospitality industries
Progressing beyond minimum
standard.
Broad focus with occasional
unnecessary or irrelevant
information included. Most
content is clearly aligned to
the Tourism and Hospitality
industries Mostly relevant
academic sources used.
Exceeds minimum standard.
Clear focus with minimal
unnecessary or irrelevant
information included. All
content is clearly aligned to
the Tourism and Hospitality
industries
All academic sources used,
mainly relevant
Exceeds minimum standard
and exhibits high levels of
application.
Consistently demonstrates
a systematic and critical
understanding of content
and purpose of the
assignment.
All academic sources used,
showing depth of content
and purpose.
HOS302A Assessment 2 Project, Part A Page 5 of 5
Knowledge and
Understanding
50%
Limited synthesis and
analysis.
Limited
application/recommenda
tions based upon
analysis.
Demonstrated analysis and
synthesis of new knowledge
with application.
Shows the ability to
interpret relevant
information and literature.
Well-developed analysis and
synthesis with application of
recommendations linked to
analysis/synthesis.
Thoroughly developed and
creative analysis and
synthesis with application
of pretested models and /
or independently
developed models and
justified recommendations
linked to analysis/synthesis.
Highly sophisticated and
creative analysis, synthesis
of new with existing
knowledge.
Strong application by way
of pretested models and /
or independently
developed models.
Recommendations are
clearly justified based on
the analysis/synthesis.
Applying knowledge to new
situations/other cases.
Structure
10%
Discussion points do not
flow smoothly or
logically, no connection
between ideas.
Paragraphs not used or
lacked structure.
Minimal structure evident
however applicable points
loosely connected. Limited
use of paragraphs.
Good structure evident with
some applicable points
presented in a logical order.
Paragraph structure used
throughout.
Good structure evident with
most applicable points
presented in a clear and
logical order. All paragraphs
are well organised.
Excellent structure evident
with all applicable points
presented in a clear and
logical order. Paragraphs
well defined and organised
to a high quality.
Research &
Referencing
10%
No evidence of research.
No academic sources
used. Sources of
information not
referenced using the APA
style.
Limited evidence of
research. Minimal academic
sources uses. Many errors in
APA referencing style.
Some evidence of research.
Limited academic sources
used. Few errors in APA
referencing style.
Clear evidence of research.
Several quality academic
sources used. One or two
errors in APA referencing
style.
Evidence of in-depth
research. Many high quality
academic sources uses. No
errors in APA referencing
style.
Format &
Presentation
10%
Many spelling mistakes
and/or grammatical
errors. Irrelevant or no
images/multimedia used.
A number of spelling
mistakes and/or
grammatical errors. Limited
use of images/or
multimedia.
A few spelling mistakes
and/or grammatical errors. A
couple of relevant images or
multimedia used.
Minimal spelling mistakes
and/or grammatical errors.
Good use of engaging and
relevant images or
multimedia.
No spelling mistakes or
grammatical errors.
Excellent use of engaging
and relevant images or
multimedia.

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